WARNING: The Matt writing this article is not a happy Matt. ;^b
Everyone who has ever dealt with Kaiser Permanente will tell you that they either LOVE Kaiser or HATE Kaiser. We all have had different health situations and we all have had different experiences with those situations and Kaiser. I myself never really had a problem with Kaiser when it came to the basic, routine stuff. I mean, they have some pretty cool technological features that help get you in and out, just the way most people like it! That of course changed when I was diagnosed with Multiple Sclerosis... Funny, my family used to have United Health-care and then we had to switch to Kaiser... My mom had jokingly said "God forbid one of us get seriously sick or injured" when this happened. SURPRISE! MULTIPLE SCLEROSIS!
So what's my beef with Kaiser your probably asking? Well, let me make something clear. For the sake of this article I have to keep my criticism local: Kaiser
RIVERSIDE - specifically the neurology department. I can't apply my criticism to Kaiser as a whole as I have not been to every Kaiser Hospital in the US nor have I seen every Kaiser doctor so in order to be fair I have to keep it local.
Kaiser Riverside: Neurology Department - Not the best place to get help if you have Multiple Sclerosis.
The neurologists here all seem to have an ego larger then the actual building they work in... Any time I have mentioned things like dieting or exercise to anyone in this department I have received the same response: A chuckle followed by "Well there really is no evidence that helps treat MS at all." Anytime I have mentioned wanting to see an MS specials I again receive the
SAME answer from everyone: A chuckle followed by "There's no such thing as an MS specialist,
ALL Kaiser neurologists are MS specialists, there is no certificate out there stating you are an MS specialist". That's funny... I know of a couple neurologists out there who claim to be MS specialists at MS centers who would probably beg to differ... They might not have some fancy piece of paper but they definitely know a hell of a lot more about MS then a regular ol' Kaiser neurologist.
So I am constantly battling with the doctors at Kaiser Riverside for tests they don't think are necessary, alternative treatments that either "don't exist" or "probably don't work because there is no evidence that they do", referrals, everything! One doctor wants me on nothing but steroids and another doctors wants me on...
NOTHING! It's been almost a year and I
JUST had my second MRI done today and I had to fight for that as well... Everyone told me I have a really aggressive case of MS yet no one wants to do any kind of routine check ups, MRI's, or blood tests... No one wants to send me to a dietitian, physical therapist, or psychologist. Nope, the Prednisone will fix everything! Because Prednisone makes Kaiser money and Dieting doesn't... That's
REALLY how my family and I feel when we talk to these doctors, they just want our money... They are pushing pills for the pharmaceutical companies... Pills don't fix EVERYTHING.... A lot of pills cause
MORE problems but no worries, there are pills for those problems too! Money, Money, Money!
I finally was getting fed up with all this and wrote an email to my last neurologist who had told me that I would probably not get any better but I was well enough to go back to work because I could stand on one leg and touch my finger from my nose to his finger. This same doctor was talking all sorts of "mess" on the MS Specialist at Loma Linda and told me that if I did end up seeing the Specialist, which would be a waste of time, not to let him treat me because basically he didn't want to work with another neurologist on the same patient... Might get confusing... Um... Your a
NEUROLOGIST, if working with another doctor might confuse you, I'm a little concerned about you trying to treat an autoimmune disease... This is the same guy who couldn't properly define the difference between RRMS and SPMS.... Anyways, here is the email I sent him followed by his response and then my responses...
______________________________________
----- Message -----
From: Matt A. G.
Sent: 5/12/1
To: S. S. G. DO
Subject: MS Symptoms
Hi,
Just thought I would email you because my symptoms are still slowly getting worse especially since I have been decreasing my Prednisone (or so I think). What is your advice? There has to be something I can do beside NOTHING because obviously letting it run it's course is not going to get me anywhere... I'm growing really frustrated as I feel beyond helpless. I had one month of near 100% health where I was out hiking, jumping from rock to rock, and now I have to watch my step at the curb... I refuse to believe that this is it. What are my treatment options besides Tysabri? I'm not looking for the typical textbook remedy, I would like to know what options are out there for taking care of the kinds of problems I have. I have been on both ends of the MS spectrum, HORRIBLE HEALTH and GREAT HEALTH, now I'm stuck in the middle and not really moving anywhere and I can't stand it... Thankyou.
----- Message -----
RE: MS Symptoms
To: Matt A. G.
From: Nurse
Received: 05/16/2011
Dear Matthew,
Thank you for your email.
Your provider reviewed your message and attached below is the response:
G., S. S. (D.O.) 5/16/11 08:14 AM Signed
Patient needs to f/u with Neurology. Thanks.
Nurse
On behalf of
_________________ DO, OSTEOPATHIC DOCTOR
FAMILY PRACTICE
________________
Moreno Valley CA 92553-3116
________________
May is National Hypertension awareness month. Do you know your blood pressure?
Some recommendations to lower your blood pressure are:
Lose weight if you're overweight
Walk 30 minutes, 4 days a week
Eat less salt and saturated fat
If you have hypertension, take your medications regularly as prescribed by your doctor.
______________________________________
Let me stop right here for a second... I emailed the neurology department asking for advice and their advice was to
follow up wit the neurology department.... Um... Yeah...
Now at first I didn't see the highlighted part of the message, it looked as though they had just copied and pasted some National Hypertension awareness month memo so I was fairly unhappy... Fairly unhappy being the nicest way I can describe my feelings at the moment. So here was my response followed by my second response I sent after I realized my neurologist had in fact taken the time to sneak an incomplete sentence in there. And yes, I know, I sound like a jerk, that was my goal, it was an "angry letter" haha...
______________________________________
----- Message -----
From: Matt A. G.
Sent: 5/16/11
To: S. S. G. DO
Subject: Really?
I just need some clarification as to how your response to my last email had ANY relevance to what I was asking about?
Perhaps your just too busy to actually read my email and give me an actual response so allow me to make your job a tad easier.
I will be tapering off the Prednisone as I had already intended to do before I saw you. I will be off all medications except Copaxone. I will not try Tysabri. I would like to try LDN (Low Dose Naltrexone) for a few months while focusing on dieting and exercise something I have also been told by your department has no relevance in the treatment of MS. I would also like a referral to a physical therapist and a psychologist who can better recognize any issues I may be having and better help me deal with them.
I'm aware that the course of treatment I am pursuing does not make Kaiser much money however my soul interest is in healing my body not generating profits.
I'll also be contacting member services regarding my experience with this dept. TY
----- Message -----
From: Matt A. G.
Sent: 5/16/11
To: S. S. G. DO
Subject: Really?
"Patient needs to follow up with Neurology"
So short I didn't even see it.
Anyways, I was under the impression that YOU WERE part of neurology and that I DID follow up with you or do you simply mean that I need to make an APPOINTMENT so you can get PAID to help me as opposed to sending me a quick email which would take maybe 5 minutes of your unpaid time.
The less time of mine that you waste the less time of yours I will waste. Thank you.
______________________________________
Now I know I came off strong but that's because I have gone back and forward with other doctors in this same department for far too long who were pulling the same exact crap with me... I am done with that. I want to get better and I'm not going to let someone's ego get in my way. I have
NO intentions of seeing that last doctor again but I wanted him to know that I'm serious about my health and that I'm not going to blindly do what he says without doing my own research or taking an interest in my treatment. This is
MY DISEASE and
MY BODY that will be with me for all of
MY LIFE.
NO ONE cares about me more then
ME, simple fact of life that applies to
EVERYONE, and so this is how I
HAVE to be: aggressive.
Eventually I will find a doctor who actually
WANTS to help me instead of rob me of my money but until then Matt is not going to play Mr. Nice Guy with his doctors anymore... I have wasted far too much time this year with these kaiser Neurologist (in Riverside) who seem to think they are two steps below God so it's time to kick it into fifth gear and take care of business before their pride results in permanent damage to my Central Nervous System.I will no longer take no for an answer, I won't.
If you have had a bad experience with Kaiser (So-Cal) you can
CLICK HERE to fill out an official complaint form.I will be sending mine in for sure! Doctors need to start being doctors!